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  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the old devices at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
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