• Q: How do I ship my Lenovo product?
    A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
    If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com).
    The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software. It is mandatory that you will delete all passwords in order your equipment could be audited. Passwords, that cannot be deleted, should be communicated to us.
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