• Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Trade-In Programme?
    A: This offer is for business end-user customers purchasing eligible products from a reseller or/and on lenovo.com. The participant must be the owner of the IT equipment that it seeks to trade in.
  • Q: What do I need to do to qualify for the promotion?
    A: Participation in this Programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Trade-In programme we kindly ask you to complete and submit your on-line claim within the programme period (October 1st 2018 to June 30th 3019), but not later that July 31st 3019. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register up to five eligible qualifying product per claim. Up to five old devices may be traded in against the same quantity of submitted qualifying product.
  • Q: Can I register more than one claim?
    A: Yes, but at least a maximum of five product combinations (between Qualifying Products and old Devices for return) will be granted.
  • Q: Couldn't find an answer to your question?