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Q: Will I be notified when Lenovo receives/processes my claim?A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
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Q: How can I include a copy of my invoice?A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
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Q: Where can I find a serial number?A: Normally it can be found on the back of your device.
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Q: Who can use this Lenovo Promotion?A: This offer is for Lenovo business end-user customers only.
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Q: What do I need to do to qualify for the promotion?A: In order to be entitled to participate in the Promotion, the Participant must purchase eligible products during the Promotional Period (May 22nd 2023 to November 30th 2023) and register the purchase and complete the application form on the Promotional website at the latest by midnight CET, December 31st 2023.
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Q: Is there a maximum amount of products that can be registered per claim?A: You can register until fifteen eligible qualifying products per claim.
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Q: Can I register more than one claim?A: Yes, as long as the maximum cashback amount of kr 2.250 wasn't been reached with previous claims.
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Q: Couldn't find an answer to your question?
To guarantee your benefits is easy
FAQ - Lenovo IT accessories Promotion
After the purchase of a Qualifying Product, submit your cashback Application here
Upload your proof of purchase.
Get the discount paid into your bank account.
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Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
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Q: I have lost my invoice/receipt, can I still claim my cashback?A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
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Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
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Q: What is an invoice number?A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
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Q: Couldn't find an answer to your question?
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Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?A: Please contact our customer services now with your full details. Please CLICK HERE
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Q: Can I get my discount paid to someone else?A: You may only claim discount for your own purchase, third party claims are not allowed.
- Q: How long will it take for me to receive my discount?
A: The payment will be made by electronic bank transfer within 45 calendar days after validation of the claim. Please allow up to 5 extra days in the event of bank transfer delays. -
Q: Can I receive my discount as cash or cheque?A: Unfortunately we can only process your claim as bank transfer.
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Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
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Q: Couldn't find an answer to your question?
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Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?R: We can only offer an accessory for free on qualifying products in your country.
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Q: Which new Lenovo´s Qualifying Product should I buy in order to participate in the promotion?R: For a list of all eligible Qualifying Product please refer to the website.
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Q: Couldn't find an answer to your question?
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Q: Can I claim for products bought online? What documents do I need to send a copy of?A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
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Q: I don’t understand what you mean by "reseller". Please explain.A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
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Q: Couldn't find an answer to your question?