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  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
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