To guarantee your benefits is easy

FAQS Lenovo ThinkPad/ThinkBook Premier Support Cashback promotion

After the purchase of a Qualifying Product, submit your cashback Application here

Upload your proof of purchase.

Get the discount paid into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Promotion?
    A: This offer is for Lenovo business end-user customers only.
  • Q: What do I need to do to qualify for the promotion?
    A: In order to be entitled to participate in the Promotion, the Participant must purchase eligible products during the Promotional Period (May 27th 2019 to March 31st 2020), register the purchase and complete the application form on the Promotional website at the latest by midnight CET, June 30th 2020.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register until fifteen eligible qualifying products per claim.
  • Q: Can I register more than one claim?
    A: Yes, as long as the maximum cashback amount of £875 wasn't been reached with previous claims.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my cashback?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my cashback?
    A: We will accept your application within the promotion period (May 27th 2019 to March 31st 2020) but not later than June 30th 2020 at midnight (CET).
  • Q: I have forgotten to claim my cashback within the promotion period, what happens now?
    A: Unfortunately, we cannot accept your claim after June 30th 2020, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim during the promotion period (May 27th 2019 to March 31st 2020)  but not later than June 30th 2020 at midnight (CET).
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after  validation of the claim. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?
    R: We can only offer an accessory for free on qualifying products in your country.
  • Q: Which new Lenovo´s Qualifying Product should I buy in order to participate in the promotion?
    R: For a list of all eligible Qualifying Product please refer to the website.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?

FAQS Lenovo ThinkPad/ThinkBook/Winbooks Cashback promotion

After the purchase of a Qualifying Product, submit your cashback Application here

Upload your proof of purchase.

Get the discount paid into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Promotion?
    A: This offer is for Lenovo business end-user customers only.
  • Q: What do I need to do to qualify for the promotion?
    A: In order to be entitled to participate in the Promotion, the Participant must purchase eligible products during the Promotional Period (October 1st 2018 to March 31st 2020), register the purchase and complete the application form on the Promotional website at the latest by midnight CET, June 30th 2020.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register until fifteen eligible qualifying products per claim.
  • Q: Can I register more than one claim?
    A: Yes, as long as the maximum cashback amount of £ 270 wasn't been reached with previous claims.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my cashback?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my cashback?
    A: We will accept your application within the promotion period (October 1st 2018 to March 31st 2020) but not later than June 30th 2020 at midnight (CET).
  • Q: I have forgotten to claim my cashback within the promotion period, what happens now?
    A: Unfortunately, we cannot accept your claim after June 30th 2020, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim during the promotion period (October 1st 2018 to March 31st 2020)  but not later than June 30th 2020 at midnight (CET).
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after  validation of the claim. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?
    R: We can only offer an accessory for free on qualifying products in your country.
  • Q: Which new Lenovo´s Qualifying Product should I buy in order to participate in the promotion?
    R: For a list of all eligible Qualifying Product please refer to the website.
  • Q: Couldn't find an answer to your question?

FAQs Lenovo ThinkStation Buy and Try Programme

After the purchase of a Qualifying Product, submit your Buy&Try Application here.

You will be provided with the required details regarding the shipment of your retun product.

Auditing of the return product and verification if it is compliant with the terms and conditions.

Full refund into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my registration/my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Buy&Try Programme?
    A: This offer is for small business customers only. Participant must be the owner of the Lenovo product to be sent back.
  • Q: What do I need to do to qualify for the programme?
    A: Participation in this programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Buy&Try programme we kindly ask you to submit your registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register one qualifying product per claim and up to 3 different eligible Lenovo Desktops ThinkStation Workstations during the duration of the program.
  • Q: Can I register more than one claim?
    A: Yes, but at least up to 3 different eligible Lenovo Desktops ThinkStation Workstations can be considered for the same Participant.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my money back?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my refund?
    A: You will have first to register your purchase 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link.
  • Q: I have forgotten to register my purchase within 21 days, what happens now?
    A: Unfortunately, we cannot accept your claim, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product, you may fulfill the second step over your personal link after 45 calendar days from purchase date on. Also, please note that you cannot register once 21 days and claim once 45 days have passed from the date of invoice.
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get the refund paid to someone else?
    A: You may only claim a refund for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to be refunded?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the Lenovo Products at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my refund as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my refund after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the programme?
    A: We can only offer discount on qualifying products in your country.
  • Q: Which new Lenovo's Qualifying Product should I buy in order to participate in the programme?
    A: For a list of all eligible Qualifying Product please refer to the actual terms and conditions.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
  • Q: How do I ship my Lenovo product?
    A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
    If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com).
    The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software. It is mandatory that you will delete all passwords in order your equipment could be audited. Passwords, that cannot be deleted, should be communicated to us.
  • Q: Couldn't find an answer to your question?

FAQs Lenovo ThinkStation Trade-In Programme

After the purchase of a Qualifying Product, submit your Trade-In Application here

You will be provided with the required details regarding the shipment of your old Device.

Auditing of the returned old Device and verification if it is compliant with the terms and conditions.

Transfer of the Discount into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Trade-In Programme?
    A: This offer is for business end-user customers purchasing eligible products from a reseller or/and on lenovo.com. The participant must be the owner of the IT equipment that it seeks to trade in.
  • Q: What do I need to do to qualify for the promotion?
    A: Participation in this Programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Trade-In programme we kindly ask you to complete and submit your on-line claim within the programme period (October 1st 2018 to March 31st 2020), but not later that June 30th 2020. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register up to five eligible qualifying product per claim. Up to five old devices may be traded in against the same quantity of submitted qualifying product.
  • Q: Can I register more than one claim?
    A: Yes, but at least a maximum of five product combinations (between Qualifying Products and old Devices for return) will be granted.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my money back?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my discount?
    A: We will accept your Trade-In application within the programme period (October 1st 2018 to March 31st 2020) but not later than June 30th 2020.
  • Q: I have forgotten to claim my discount within 30 days, what happens now?
    A: Unfortunately, we cannot accept your claim after June 30th 2020, please see terms and conditions
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim within the programme period (October 1st 2018 to March 31st 2020) but not later than June 30th 2020.
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the old devices at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?
    A: We can only offer discount on qualifying products in your country.
  • Q: Which trade-in items are accepted in the promotion?
    A: Trade-in items that will be qualified for this Programme are any old mobile and/or desktop workstations from any manufacturer either an HP Z Serie or a Lenovo P (or older W) or DELL Precision or a FJS Celsius or a Worthmann TERRA workstation, of any age and must be in working condition.
  • Q: Which new Lenovo's Qualifying Product should I buy in order to participate in the Programme?
    A:  For a list of all eligible Qualifying Product please refer to the actual terms and conditions.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
  • Q: How do I ship my product?
    A: Lenovo will organize shipping/sending for free of the returned Devices (use of the Lenovo shipping label provided is required) and cover all cost for shipping.  The shipping label provided by Lenovo attached to the e-mail the Participant receives once the application has been checked and validated, must be signed and attached to the outside of the shipping package. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded. If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com). The collection must be carried out from the entrance door on the ground floor. The Participant is responsible for the de-installation of the old Devices and must properly prepare the old Devices for shipment including deletion of all data.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software.  It is mandatory that you will delete all passwords in order your equipment could be audited.  Passwords, that cannot be deleted, should be communicated to us.
  • Q: Couldn't find an answer to your question?
  • Q: What happens to my old device?
    A: Your old device will be re-used in accordance with our rigorous refurbishment standards. In the event that your old device cannot be re-used, we will recycle it along environmental guidelines. The data on products designated for resale will be Blancco wiped (securely erased).
  • Q: Is the company in charge of recycling / resale environmental certified?
    A: Yes.
  • Q: Couldn't find an answer to your question?

FAQs Lenovo ThinkSmart Hub 500 Buy and Try Programme

After the purchase of a Qualifying Product, submit your Buy&Try Application here.

You will be provided with the required details regarding the shipment of your retun product.

Auditing of the return product and verification if it is compliant with the terms and conditions.

Full refund into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my registration/my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Buy&Try Programme?
    A: This offer is for small business customers only. Participant must be the owner of the Lenovo product to be sent back.
  • Q: What do I need to do to qualify for the programme?
    A: Participation in this programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Buy&Try programme we kindly ask you to submit your registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register one qualifying product per claim. Up to two different Qualifying Products can be submitted to the Buy&Try Programme over the whole period
  • Q: Can I register more than one claim?
    A: Yes, but at least a maximum of two different Qualifying Products can be considered for the same Participant.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my money back?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my refund?
    A: You will have first to register your purchase 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link.
  • Q: I have forgotten to register my purchase within 21 days, what happens now?
    A: Unfortunately, we cannot accept your claim, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product, you may fulfill the second step over your personal link after 45 calendar days from purchase date on. Also, please note that you cannot register once 21 days and claim once 45 days have passed from the date of invoice.
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get the refund paid to someone else?
    A: You may only claim a refund for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to be refunded?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the Lenovo Products at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my refund as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my refund after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the programme?
    A: We can only offer discount on qualifying products in your country.
  • Q: Which new Lenovo's Qualifying Product should I buy in order to participate in the programme?
    A: For a list of all eligible Qualifying Product please refer to the actual terms and conditions.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
  • Q: How do I ship my Lenovo product?
    A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
    If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com).
    The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software. It is mandatory that you will delete all passwords in order your equipment could be audited. Passwords, that cannot be deleted, should be communicated to us.
  • Q: Couldn't find an answer to your question?

FAQS Lenovo ThinkPad/ThinkBook/Winbooks Amazon.co.uk Gift Card promotion

After the purchase of a Qualifying Product, submit your Application here.

Upload your proof of purchase.

And get your Amazon.co.uk Gift Card sent.

  • Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Promotion?
    A: This offer is for Lenovo business end-user customers only.
  • Q: What do I need to do to qualify for the promotion?
    A: In order to be entitled to participate in the Promotion, the Participant must purchase eligible products during the Promotional Period (October 1st 2018 to March 31st 2020), register the purchase and complete the application form on the Promotional website at the latest by midnight CET, June 30th 2020.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register until fifteen eligible qualifying products per claim.
  • Q: Can I register more than one claim?
    A: Yes, as long as the maximum cashback amount of £ 270 wasn't been reached with previous claims.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my cashback?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my cashback?
    A: We will accept your application within the promotion period (October 1st 2018 to March 31st 2020) but not later than June 30th 2020 at midnight (CET).
  • Q: I have forgotten to claim my Amazon.co.uk Gift Card within the promotion period, what happens now?
    A: Unfortunately, we cannot accept your claim after June 30th 2020, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim during the promotion period (October 1st 2018 to March 31st 2020)  but not later than June 30th 2020 at midnight (CET).
  • Q: Couldn't find an answer to your question?
  • Q: Can I get my Amazon.co.uk Gift Card sent to someone else?
    A: You may only claim an Amazon.co.uk Gift Card for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my Amazon.co.uk Gift Card?
    A: The Amazon.co.uk Gift Card will be sent within 56 calendar days after validation of the claim. Please allow up to 5 extra days in the event of delays.
  • Q: What should I do if I do not receive my Amazon.co.uk Gift Card after 61 days of my claim being accepted?
    A: In the rare occurrence that you have not received your accessory for free within 61 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?
    A: We can only offer an Amazon.co.uk Gift Card on qualifying products in your country.
  • Q: Which new Lenovo´s Qualifying Product should I buy in order to participate in the promotion?
    A: For a list of all eligible Qualifying Product please refer to the website.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?