To guarantee your benefits is easy

FAQS Lenovo ThinkPad/ThinkBook Premier Support Cashback promotion

After the purchase of a Qualifying Product, submit your cashback Application here

Upload your proof of purchase.

Get the discount paid into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Promotion?
    A: This offer is for Lenovo business end-user customers only.
  • Q: What do I need to do to qualify for the promotion?
    A: In order to be entitled to participate in the Promotion, the Participant must purchase eligible products during the Promotional Period November 1st 2019 to March 31st 2021), register the purchase and complete the application form on the Promotional website at the latest by midnight CET, June 30th 2021.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register until fifteen eligible qualifying products per claim.
  • Q: Can I register more than one claim?
    A: Yes, as long as the maximum cashback amount of €1000 wasn't been reached with previous claims.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my cashback?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my cashback?
    A: We will accept your application within the promotion period (May 27th 2019 to March 31st 2021) but not later than June 30th 2021 at midnight (CET).
  • Q: I have forgotten to claim my cashback within the promotion period, what happens now?
    A: Unfortunately, we cannot accept your claim after June 30th 2021, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim during the promotion period (November 1st 2019 to March 31st 2021)  but not later than June 30th 2021 at midnight (CET).
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after  validation of the claim. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?
    R: We can only offer an accessory for free on qualifying products in your country.
  • Q: Which new Lenovo´s Qualifying Product should I buy in order to participate in the promotion?
    R: For a list of all eligible Qualifying Product please refer to the website.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?

FAQS Lenovo Think smarter. Think Lenovo. Think Cashback. Promotion

After the purchase of a Qualifying Product, submit your cashback Application here

Upload your proof of purchase.

Get the discount paid into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Promotion?
    A: This offer is for Lenovo business end-user customers only.
  • Q: What do I need to do to qualify for the promotion?
    A: In order to be entitled to participate in the Promotion, the Participant must purchase eligible products during the Promotional Period (November 1st 2019 to March 31st 2021) and register the purchase and complete the application form on the Promotional website at the latest by midnight CET, June 30th 2021.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register until fifteen eligible qualifying products per claim.
  • Q: Can I register more than one claim?
    A: Yes, as long as the maximum cashback amount of 300 € wasn't been reached with previous claims.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my cashback?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my cashback?
    A: We will accept your application within the promotion period (October 1st 2018 to March 31st 2021) but not later than June 30th 2021 at midnight (CET).
  • Q: I have forgotten to claim my cashback within the promotion period, what happens now?
    A: Unfortunately, we cannot accept your claim after June 30th 2021, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim during the promotion period (October 1st 2018 to March 31st 2021)  but not later than June 30th 2021 at midnight (CET).
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after  validation of the claim. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the promotion?
    R: We can only offer an accessory for free on qualifying products in your country.
  • Q: Which new Lenovo´s Qualifying Product should I buy in order to participate in the promotion?
    R: For a list of all eligible Qualifying Product please refer to the website.
  • Q: Couldn't find an answer to your question?

FAQs Lenovo ThinkStation Buy and Try Programme

After the purchase of a Qualifying Product, submit your Buy&Try Application here.

You will be provided with the required details regarding the shipment of your retun product.

Auditing of the return product and verification if it is compliant with the terms and conditions.

Full refund into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my registration/my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Buy&Try Programme?
    A: This offer is for small business customers only. Participant must be the owner of the Lenovo product to be sent back.
  • Q: What do I need to do to qualify for the programme?
    A: Participation in this programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Buy&Try programme we kindly ask you to submit your registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register one qualifying product per claim and up to 3 different eligible Lenovo Desktops ThinkStation Workstations during the duration of the program.
  • Q: Can I register more than one claim?
    A: Yes, but at least up to 3 different eligible Lenovo Desktops ThinkStation Workstations can be considered for the same Participant.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my money back?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my refund?
    A: You will have first to register your purchase 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link.
  • Q: I have forgotten to register my purchase within 21 days, what happens now?
    A: Unfortunately, we cannot accept your claim, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product, you may fulfill the second step over your personal link after 45 calendar days from purchase date on. Also, please note that you cannot register once 21 days and claim once 45 days have passed from the date of invoice.
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get the refund paid to someone else?
    A: You may only claim a refund for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to be refunded?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the Lenovo Products at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my refund as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my refund after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the programme?
    A: We can only offer discount on qualifying products in your country.
  • Q: Which new Lenovo's Qualifying Product should I buy in order to participate in the programme?
    A: For a list of all eligible Qualifying Product please refer to the actual terms and conditions.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
  • Q: How do I ship my Lenovo product?
    A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
    If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com).
    The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software. It is mandatory that you will delete all passwords in order your equipment could be audited. Passwords, that cannot be deleted, should be communicated to us.
  • Q: Couldn't find an answer to your question?

FAQs Lenovo ThinkSmart View & Lenovo ThinkSmart Hub 500 Buy and Try Programme

After the purchase of a Qualifying Product, submit your Buy&Try Application here.

You will be provided with the required details regarding the shipment of your retun product.

Auditing of the return product and verification if it is compliant with the terms and conditions.

Full refund into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my registration/my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Buy&Try Programme?
    A: This offer is for small business customers only. Participant must be the owner of the Lenovo product to be sent back.
  • Q: What do I need to do to qualify for the programme?
    A: Participation in this programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Buy&Try programme we kindly ask you to submit your registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register one qualifying product per claim. Up to two different Qualifying Products can be submitted to the Buy&Try Programme over the whole period
  • Q: Can I register more than one claim?
    A: Yes, but at least a maximum of two different Qualifying Products can be considered for the same Participant.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my money back?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my refund?
    A: You will have first to register your purchase 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link.
  • Q: I have forgotten to register my purchase within 21 days, what happens now?
    A: Unfortunately, we cannot accept your claim, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product, you may fulfill the second step over your personal link after 45 calendar days from purchase date on. Also, please note that you cannot register once 21 days and claim once 45 days have passed from the date of invoice.
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get the refund paid to someone else?
    A: You may only claim a refund for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to be refunded?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the Lenovo Products at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my refund as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my refund after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the programme?
    A: We can only offer discount on qualifying products in your country.
  • Q: Which new Lenovo's Qualifying Product should I buy in order to participate in the programme?
    A: For a list of all eligible Qualifying Product please refer to the actual terms and conditions.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
  • Q: How do I ship my Lenovo product?
    A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
    If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com).
    The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software. It is mandatory that you will delete all passwords in order your equipment could be audited. Passwords, that cannot be deleted, should be communicated to us.
  • Q: Couldn't find an answer to your question?

FAQs Lenovo ThinkCentre M90n Nano Buy and Try ProgrammeFAQs Lenovo ThinkCentre M90n Nano Buy and Try Programme

After the purchase of a Qualifying Product, submit your Buy&Try Application here.

You will be provided with the required details regarding the shipment of your retun product.

Auditing of the return product and verification if it is compliant with the terms and conditions.

Full refund into your bank account.

  • Q: Will I be notified when Lenovo receives/processes my registration/my claim?
    A: Yes, you will receive e-mails throughout every step of the process. Please also check your junk e-mail as some of the e-mails might be considered as spam.
  • Q: How can I include a copy of my invoice?
    A: You will be asked to upload a copy of your invoice while you are going through the online claim process. Please have this ready/saved in your computer prior to claiming.
  • Q: Where can I find a serial number?
    A: Normally it can be found on the back of your device.
  • Q: Who can use this Lenovo Buy&Try Programme?
    A: This offer is for small business customers only. Participant must be the owner of the Lenovo product to be sent back.
  • Q: What do I need to do to qualify for the programme?
    A: Participation in this programme does require the purchase of a new Lenovo qualifying product (please refer to the actual terms and conditions). In order to qualify for the Buy&Try programme we kindly ask you to submit your registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link. For the return of your item we thus kindly ask you to follow the shipping guidelines.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register one qualifying product per claim. Up to two different Qualifying Products can be submitted to the Buy&Try Programme over the whole period
  • Q: Can I register more than one claim?
    A: Yes, but at least a maximum of two different Qualifying Products can be considered for the same Participant.
  • Q: Couldn't find an answer to your question?
  • Q: I need a copy of my invoice uploaded but I do not have a scanner. What can I do?
    A: Alternatively you can use digital camera or send it via fax to 0049 7031 7632 5563. Please make sure the invoice is readable.
  • Q: I have lost my invoice/receipt, can I still claim my money back?
    A: We can only process your claim if you can provide proof of purchase – an invoice with your name and address.
  • Q: What is the difference between an invoice/receipt and order confirmation/dispatch note?
    A: The invoice will show the invoice number which will help us to identify your purchase, it also has the price paid on it. Please note that we do not accept delivery notes and order confirmations as these are not considered as proof of purchase.
  • Q: What is an invoice number?
    A: The invoice number is normally clearly shown on your invoice. This is a unique number to identify a purchase.
  • Q: Couldn't find an answer to your question?
  • Q: When can I claim my refund?
    A: You will have first to register your purchase 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product after 45 calendar days from purchase date and you wish to be fully refunded, please refer to the e-mail you received after the registration procedure and go ahead by clicking on your personal link.
  • Q: I have forgotten to register my purchase within 21 days, what happens now?
    A: Unfortunately, we cannot accept your claim, please see terms and conditions.
  • Q: I can't find my date on the drop down list?
    A: You may raise a registration within 21 days from the purchase date on. In case you haven't been entirely convinced by your Lenovo Product, you may fulfill the second step over your personal link after 45 calendar days from purchase date on. Also, please note that you cannot register once 21 days and claim once 45 days have passed from the date of invoice.
  • Q: Couldn't find an answer to your question?
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get the refund paid to someone else?
    A: You may only claim a refund for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to be refunded?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the Lenovo Products at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my refund as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my refund after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
  • Q: The product that I bought is not listed in your "qualifying products" list. Is it eligible for the programme?
    A: We can only offer discount on qualifying products in your country.
  • Q: Which new Lenovo's Qualifying Product should I buy in order to participate in the programme?
    A: For a list of all eligible Qualifying Product please refer to the actual terms and conditions.
  • Q: Couldn't find an answer to your question?
  • Q: Can I claim for products bought online? What documents do I need to send a copy of?
    A: Yes, a qualifying product can be bought online however, we will need a copy of your electronic or physical invoice.
  • Q: I don’t understand what you mean by "reseller". Please explain.
    A: A "reseller" is simply a high street retailer or large online brand who sells the qualifying products in your country. The only time we don’t except your claim is if you’ve bought it directly from a distributor- who usually sells to those resellers mentioned above. Any qualifying product bought from a recognised (online or offline) retailer will be acceptable- this includes Amazon.
  • Q: Couldn't find an answer to your question?
  • Q: How do I ship my Lenovo product?
    A: Once the request has been verified as satisfactory the Participant receives a further e-mail confirming the request has been validated. It contains details regarding the logistics process and a returns label. The return label must be attached to the outside of the box and should be easily accessible even when the box is stacked on a pallet. It is recommended to secure the return label with transparent adhesive tape. Furthermore, a printout of this confirmation mail should be enclosed in the box of the device to be sent in order to ensure a smooth assignment of the order. The packaged and authorized device can be returned to a local post office if the total weight of thirty kilograms (30 kg) is not exceeded.
    If the actual total weight exceeds the restrictions in the confirmation e-mail, the customer should contact Lenovo to arrange for the equipment to be picked up (register@lenovo-promotions.com).
    The period between acceptance of the request to return and the readiness for shipment of the Lenovo Product must not exceed thirty (30) calendar days.
  • Q: Do I need to pay for the shipping?
    A: Lenovo bears the shipment costs.
  • Q: Should I delete data on my hard drive before I send the equipment?
    A: Before you ship your device, it is strictly recommended that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. Thus absolutely no responsibility will be accepted for lost or confidential data and software. It is mandatory that you will delete all passwords in order your equipment could be audited. Passwords, that cannot be deleted, should be communicated to us.
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