Pour profiter de vos avantages, c'est très simple.

Questions fréquentes Programme de reprise « Lenovo Smart Collaboration »

Une fois qu'un nouveau produit éligible a été vendu, soumettez votre demande ici.
Téléchargez votre preuve de vente ainsi qu'une photo du produit remplacé.

Vérification si les conditions générales sont remplies.

Virement du montant de la récompense sur votre compte bancaire.

 

1. On-line submission process
  • Q: How can I provide a copy of my proof of sale?
  • A: As you are guided through the online application, you will be asked to upload a copy of your proof of sale and a picture of the product you are replacing. Please have these ready/save them to your computer before submitting the application.
  • Q: Where can I find the serial number?
    A: This is usually located on the back of the device.
  • Q: Who can use this Lenovo Trade-In Programme?
    A: This offer is only available to eligible Lenovo Channel Partners who have joined the Lenovo Partner Network. Information on how to join can be found at: https://www.lenovopartnerhub.com/.
  • Q: What do I need to do to qualify for the promotion?
    A: Participation in this programme requires the sale of a new Lenovo product included in the programme (please refer to the current terms and conditions). To qualify for the trade-in programme, please complete the online form and submit it within the duration of the programme (September 2nd 2024 to February 28th 2025), but no later than March 31st 2025.
  • Q: Is there a maximum amount of products that can be registered per claim?
    A: You can register up to five eligible qualifying product per end customer. Up to five replaced devices may be traded in against the same quantity of submitted qualifying product.
  • Q: Can I register more than one claim?
    A: Yes, but at least a maximum of five product combinations (between Qualifying Products and replaced Device) will be granted per endcustomer.
  • Q: Couldn't find an answer to your question?
    A: Please CLICK HERE
2. Invoice
  • Q: I need to upload a copy of my proof of sale, but I don't have a scanner. What can I do?
    A: Alternatively, you can use a digital camera or send it by fax to +49 (0)7031 7632 5563. Please make sure that the invoice is legible.
  • Q: Do I have to provide the end customer invoice or the invoice from my distributor?
    A: The end customer invoice (your proof of sale) is required to validate the application.
  • Q: Couldn't find an answer to your question?
  • A: Please CLICK HERE
3. Submission period
  • Q: When can I claim my discount?
    A: We will accept your Trade-In application within the programme period (September 2nd 2024 to February 28th 2025) but not later than March 31st 2025.
  • Q: I have forgotten to claim my discount within 30 days, what happens now?
    A: Unfortunately, we cannot accept your claim after March 31st 2025, please see terms and conditions
  • Q: I can't find my date on the drop down list?
    A: You may raise a claim within the programme period (September 2nd 2024 to February 28th 2025) but not later than March 31st 2025.
  • Q: Couldn't find an answer to your question?
    A: Please CLICK HERE
4. Payment and bank data
  • Q: I was not able to enter my bank details while I was going through the claim process. How can I fix this?
    A: Please contact our customer services now with your full details. Please CLICK HERE
  • Q: Can I get my discount paid to someone else?
    A: You may only claim discount for your own purchase, third party claims are not allowed.
  • Q: How long will it take for me to receive my discount?
    A: The payment will be made by electronic bank transfer within 45 calendar days after receipt of the old devices at the auditing center. Please allow up to 5 extra days in the event of bank transfer delays.
  • Q: Can I receive my discount as cash or cheque?
    A: Unfortunately we can only process your claim as bank transfer.
  • Q: What should I do if I do not receive my discount after 50 days of my claim being accepted?
    A: In the rare occurrence that you have not received your payment within 50 days, please contact us. Please CLICK HERE
  • Q: Couldn't find an answer to your question?
    A: Please CLICK HERE
5. Qualifying products
  • Q: The product I sold is not on your ‘eligible products’ list. Is it still eligible for the programme?
    A: We only offer a reward on the selected products in your country.
  • Q: Which eligible devices are accepted under the Trade-In Programme?
    A: Please refer to the current terms and conditions for a list of qualifying trade-in products.
  • Q: Which new eligible Lenovo product should I sell in order to participate in the programme?
    A:  Please refer to the current terms and conditions for a list of all valid eligible products.
  • Q: Couldn't find an answer to your question?
    A: Please CLICK HERE